Offer a complete digital customer service experience
Receive paper scripts
Patients can use MedView Chat to send an image of their paper prescription to their pharmacy for an enquiry. This shows how live chat can be used via WhatsApp
Respond to enquiries
Patients can quickly connect with their Pharmacy to seek advice or ask a question. This shows how live chat can be used via WhatsApp
‘Live Chat’ with your pharmacy for FREE
Patients have two options to access ‘Live Chat’ with their pharmacy at no charge
- Through the MedView Patient Connect link provided on their eRx token
- Using the free WhatsApp messenger app – 6 million active users
Live Chat features tailored for community pharmacy
View Dispense History
Seamlessly view the patient’s dispense history from your pharmacy by clicking the ‘History’ tab within the Chat window.
Create your pharmacy’s own list of Response suggestions for frequently used text. You can have up to 50 Response suggestions and assigned shortcut codes – for professional and quick responses to your service enquiries.
Take your customer service to the next level!
Get Started with MedView Chat, an optional module of MedView Flow.