Take your customer service to the next level with live Chat

Using WhatsApp, MedView Patient Connect or a website, patients can quickly connect to your pharmacy to ask a question, seek advice and send and receive files.

A 'chat basket' appears in your pharmacy queue for selection – the patient’s dispensing history at the pharmacy is displayed assisting the pharmacist to offer suitable advice – all in real time.

New MedView Chat via SMS

Now you can contact your customers via SMS with this new optional feature of MedView Flow Chat.

Search by patient name or SMS number to initiate a Chat. Conversations with a mobile are grouped together within a Chat basket, and once completed you can easily refer back to it in their chat history .

New MedView Chat via SMS

View dispense history while chatting

Seamlessly view the patient’s dispense history from your pharmacy by clicking the ‘History’ tab within the Chat window.

View dispense history while chatting

Customise chat response shortcuts

Create up to 50 Response suggestions and assigned shortcut codes – for professional and quick responses to your service enquiries.

Customise chat response shortcuts

See how you can seamlessly connect with the digital customer

Receive paper scripts

Patients can use MedView Chat to send an image of their paper prescription to their pharmacy for an enquiry. This shows how live chat can be used via WhatsApp.

Respond to enquiries

Patients can quickly connect with their Pharmacy to seek advice or ask a question. This shows how live chat can be used via WhatsApp

Patients can ‘Live Chat’ with your pharmacy for free

Patients can choose how to connect with your pharmacy at no cost to them:

ePrescription Token

Live chat with your pharmacy can be easily accessed through the MedView Patient Connect link provided on their eRx token

ePrescription Token

WhatsApp

Customers can conveniently connect with your Pharmacy via the free WhatsApp messenger app which has over 6 million active users

WhatsApp