Using WhatsApp, MedView Patient Connect or a website, patients can quickly connect to your pharmacy to ask a question, seek advice and send and receive files.
A 'chat basket' appears in your pharmacy queue for selection – the patient’s dispensing history at the pharmacy is displayed assisting the pharmacist to offer suitable advice – all in real time.
Seamlessly view the patient’s dispense history from your pharmacy by clicking the ‘History’ tab within the Chat window.
Create up to 50 Response suggestions and assigned shortcut codes – for professional and quick responses to your service enquiries.
Patients can use MedView Chat to send an image of their paper prescription to their pharmacy for an enquiry. This shows how live chat can be used via WhatsApp.
Patients can quickly connect with their Pharmacy to seek advice or ask a question. This shows how live chat can be used via WhatsApp
MedView Chat is an optional module of MedView Flow, for which a charge may apply
Get started with MedView Chat
Create your pharmacy's custom QR code
Patients can choose how to connect with your pharmacy at no cost to them:
Live chat with your pharmacy can be easily accessed through the MedView Patient Connect link provided on their eRx token
Customers can conveniently connect with your Pharmacy via the free WhatsApp messenger app which has over 6 million active users
