Worx | MedView

Want the ability to deliver Full-scope in your pharmacy? You need Worx

Worx streamlines dispensary operations with a real-time digital workflow, empowering pharmacy teams to deliver exceptional customer service, even during the busiest of times.

By intelligently triaging pharmacist consultations and appointments, as well as medication orders across all script formats and points of entry, Worx consolidates actionable tasks and directs attention to the next priority item. The result? A focused dispensary team that consistently enhances efficiency and patient care.

End-to-End Visibility of Dispensary Operations

Worx provides a real-time view of wait times, allowing pharmacies to efficiently manage workloads and expectations, particularly during peak periods.

The powerful analytics provides insightful reporting to measure how efficiently tasks are being performed in the pharmacy.

End-to-End Visibility of Dispensary Operations

Complete Workflow Control and Automation

With customisable Consultation Types the flexibility offered by Worx will meet the needs of every pharmacy.

Team members can remain focussed on allocated tasks relevant to their role. With dynamic prioritisation continuously directing the most urgent items to be handled first.

Complete Workflow Control and Automation

An Exceptional Customer Service Experience

Provide predicted wait times, queue position and stock availability to customers at Script In, and SMS notifications when scripts are ready for collection.

Digital messages replace sticky notes, ensuring clear, consistent, and coordinated communication within the pharmacy team and with customers.

An Exceptional Customer Service Experience

A Virtual Basket for Every Customer

Worx creates virtual baskets consolidating multiple patients, all script types, consultations, appointments, and notes into a single, interactive reference tile. It's intuitive tagging, quick action buttons, and color-coded status indicators provide instant visibility of script wait times and target fulfillment times.

By surfacing every prescription - digital, paper, emailed, faxed or scripts on file - your team will no longer spend all day searching for scripts.

Key Benefits of Worx

Pharmacy Team

Pharmacy workload is dynamically organised and prioritised
Provides real time visability of patient wait times
Improves operational efficiency and communication across the pharmacy
Pharmacists have more time to focus on patient care
Drives stronger business results for the pharmacy

Patients

SMS notification when their prescription is ready for collection
Informed if medication is in stock, and safety net eligibility at Script In
Accurate insight into current wait time for prescriptions
Confidence their prescription will be ready on time
More time with the Pharmacist

Powerful features. One connected workflow.

Explore a selection of the tools that help streamline dispensing, improve visibility and deliver a better patient experience.

Eliminate script‑searching at the counter.

With real-time visibility of script location, readiness and important notes, your team always knows where to find each item at Scripts Out. Whether it's on the shelf, in the fridge, in the safe or on order, Worx helps reduce delays and create a smoother collection experience.

Stay connected with patients

Built-in two-way SMS chat and full conversation history allow your team to communicate directly with patients at any stage of the dispensing process. Confirm changes, answer questions and provide updates without leaving your workflow, reducing delays, minimising phone calls and keeping scripts moving.

Take control of Special Orders

Worx tracks every Ethical and OTC item on special order or owing stock, from supplier through to arrival. Patients are automatically notified when their items are ready, keeping your team informed, reducing follow-up and delivering a better patient experience.

AI-powered consultation notes

Capture and transcribe patient consultations with AI-assisted documentation tools designed to support expanded scope services and regulatory requirements. Consultation notes and transcripts are saved directly to the patient profile in your dispensing software, making record-keeping, follow-up and compliance easier and more accurate.

Future proof your Pharmacy with Worx

Never seen before software designed by pharmacists for pharmacists - Worx extends MedView Flow to streamline all work handled by the dispensary team, so they can remain focussed on patient care and service.

Connect with the Digital Patient

The MedView Flow Pro integration enables patients to use their preferred pharmacy app or website to submit their prescription orders remotely.

Learn more about MedView Flow

All items received by your MedView Flow queue are automatically and instantly added to Worx. Find out more about how its great features can help your pharmacy.

Request a quote

Worx Enquiry

Please complete the below form to request a quote, a team member will contact you to discuss Worx for your pharmacy.

Eliminate chaos in your dispensary with Worx